The Law of Accumulation

This law says that everything great and worthwhile in human life is an accumulation of thousands of tiny efforts and sacrifices few people ever see and appreciate. This law explains that great success seldom comes overnight or as the result of a single experience or breakthrough. Instead, enduring success gathers and accumulates over time. Here […]

Customer Service vs. Customer Experience

Since you are helping a customer when they are in need of assistance, customer service is reactive. For example, answering a client within the same day when they have a question is an example of good customer service. Customer experience on the other hand looks proactively at your customer’s complete journey with your company and […]

The Shock Doctrine

Naomi Kleins’s 2007 book, The Shock Doctrine, popularized a technique elites use to advance hidden agendas. Elites formulate plans for the world order they wish to see. They wait for the exogenous shock, a natural disaster or financial crisis, then use fear created by shock to advance their vision. New policy is presented to mitigate […]

All paper money systems in history have failed.

Either the paper money experiment was abandoned voluntarily by a return to inelastic commodity money, or involuntarily and violently, by the inflationary meltdown of the monetary unit with dramatic consequences for economy and society. No complete paper money system has survived. Extensive paper money systems were developed under the Southern Song Dynasty (1127-1279), the Jin […]